Troubleshooting
Questions
Q: My browser doesn’t bring up waveclimate.com’s "welcome" screen. How come ? (A01070601)
Q: Why doesn’t waveclimate.com accept my username-password combination ? (A01070603)
Q: I get unexpected results zooming in and out on the "Location selection" screen. Why ? (A01070604)
Answers
If your browser refuses to show the waveclimate.com’s "welcome" screen, it is probably unable to connect to the ARGOSS site over the Internet.
It could be that waveclimate.com is not available due to problems at ARGOSS. You can check this by phoning our Helpdesk: please dial 0031-(0)527-242299. We will let you know whether waveclimate.com is running normally at ARGOSS and whether other people can access waveclimate.com normally from outside ARGOSS.
If so, it follows that you yourself have a problem connecting to the Internet. Please contact your local network administrator.
Sometimes people think that waveclimate.com asks them to authenticate themselves while in fact a local proxy server prompts them for authentication to get out on the Internet.
Waveclimate.com may not recognise your username-password combination because you typed one of the characters as upper case where it should be lower case or vice versa (both username and password are case-sensitive). Please check the username and password that we sent you bearing this in mind. If you still think that you used the correct username and password, please contact our Helpdesk (phone 0031-0527-242299) to get things clarified.
The mechanism of zooming in and out of the "Location selection" screen might produce somewhat "unexpected" results if you are unaware of the following restrictions.
Waveclimate.com does not allow you to zoom in any further if the size of the next map will be less than the size of the data area (indicated by the solid rectangle), typically 200km x 200km.
Furthermore, your map will never cross the +90 and –90 latitude boundaries (this would result in maps with blank areas).
As a consequence, if you want to zoom into a point (too) near to the South or North Pole, waveclimate.com will increase the standard zooming factor (2) in order to keep the new map within these limits.
The other way around, if you try to zoom out beyond the initial global map, waveclimate.com will bring up a global map centered around the longitude of the point at which you just clicked.