Subscription
Questions
Q: How do I find out about the current status of my vouchers ? (A01062501)
Q: When exactly does waveclimate.com increment my voucher count ? (A01062504)
Q: Can I use waveclimate.com without being a subscriber ? (A01062502)
Q: How soon can I get full access to waveclimate.com ? (A01062507)
Q: What about (technical) support ? (A01062508)
Q: Is it allowed to pass on waveclimate.com results to third parties ? (A01062601)
Answers
Voucher users can check the number of unused vouchers left through the "Account>Voucher status" option. This can be done at any moment while working with waveclimate.com. Apart from this, waveclimate.com will warn you as soon as 75%, 90% or 100% of the available vouchers have been used.
In addition, a voucher user may require waveclimate.com to ask for confirmation before a result page is actually downloaded. This option can be set under "Account>Preferences".
Yes, you can use waveclimate.com for free without being a subscriber. Just log into waveclimate.com with username "demo" and without password. Being a demo, user you can examine the full functionality of waveclimate.com, view both wind data and wave data, and gather some experience with the use of the service. The only limitation consists of the fact that the location is fixed to a location in the Northern Atlantic.
Waveclimate.com increments your voucher count when a result page, containing wave climate information, is sent onto the Internet by the waveclimate.com server. Pages containing error messages, such as "not enough data inside the area of interest", do not cost any vouchers, of course. Roaming "back" and "forward" with your browser between result pages does not affect the voucher count, because your browser just recalls result pages which are already stored on your computer
After sending us the order form (see "Order now" in the menu), you will receive our Agreement Internet Services by E-mail. As soon as you have returned a signed copy of this agreement by fax, we will let you know your username and password to log into waveclimate.com. Normally, this can be done within one day.
Our helpdesk receives and classifies your questions, using the same categories as the ones used for these FAQ’s: data sources and processing, graphical user interface and browsers, subscription, content and getting results. Then, depending on the nature of the problem, somebody will contact you by phone or E-mail to solve your problem. Normally, this will be an employee who took part in developing the relevant branch of waveclimate.com. The helpdesk keeps track of the status of each support request and will keep you informed on the progress of your request.
Clients intending to sell services outside their own company are allowed to do so in case they have signed a so-called voucher contract.